Return and Refund Policy - Women Plus

At Women Plus, its our constant endeavour to provide you with the best customer service possible each time you shop with us. We only accept returns for products purchased directly from Women Plus website. Any return request for products purchased from our indirect online and offline distributors will be declined by us.

RETURNS

At Women Plus, we have 15 days return and exchange policy, it gives you an option to return or exchange items purchased from Womenplusindia.com within 15 days of receipt of the item.

Guidelines for a valid return and exchange:

  • Product is Defective (Please attach relevant pictures in reply)
  • Wrong Size Delivered (Other than the one that has been requested).
  • The product should be in its original, unworn, unused, unwashed, and undamaged condition.
  • Minor damages like tassels being pulled off etc. might happen during transit are not covered under return/exchange policy.
  • There might be a minor (10%-12%) colour difference between the actual product and the pictures shown due to screen resolution issues. Please do not ask for exchange on this ground.
  • Products on Sale/Discounts or purchased using any sorts of Coupon Codes will not be eligible for Size Exchange & Returns.

To return a product to Women Plus, please drop us an email on support@womenplusindia.com and we will process your request. Kindly share Order ID, Product name and Product SKU on the email to avoid confusion.

Our courier partner will pick up the product from your doorstep. You will receive an SMS on the day of pick up.

In case of failure of product pick-up, we make three attempts to pick up the product, if the product is not picked up in the third attempt, Pickup request will be marked as failed.

After receiving the returned product, we will do a quality check of the product at our end. If the picked-up product does not pass the quality check, we will ship it back to you.

Returns and exchange are done free of cost if and only if wrong products (incorrect style), wrong sizes (other than the one that has been ordered) or damaged products are received by the customer.

SIZE EXCHANGES

We hope you get correct fits & love our products always, and never need to come to this page.

We also provide a margin of 2-3 inches in every outfit.

But in an extremely rare case that you do, here is our Size Exchange policy:

  • Only size exchanges are allowed.
  • The product returned would be exchanged with the same product of different size (subject to the availability in stock).

    Note : We would not be providing return and exchange for Customised Size Orders.

    REFUND POLICY

    Once return request has been placed with our Customer Support Team, it usually takes 2-4 business days to have the product picked from your place and another 7 days to initiate refund after successful product inspection by quality check department. Once the item is received in our warehouse, it undergoes a quality check which takes about 2 days. The receipt of the refund would depend on the mode of payment chosen by you.

    The expected timelines are as below:

    Payment Method

    Refund Receipt Time

    Prepaid orders

    7 Business days after successful Quality Check

    COD Orders*

    7 Business days after successful Quality Check

     

    *For COD orders, refund against return will be given as asked by the customer.

    If you return an order delivered to you, order shipping charges/ COD handling charges incurred will not be refunded.

    CANCELLATION POLICY

    If you need to cancel your order, please send us an email at support@womenplusindia.com within 6 hours of placing the order from Monday to Saturday between 10 AM- 7 PM (IST).

    Please be advised that some of the orders are shipped almost immediately and it may not always be possible to cancel.

    Any amount paid will be credited into the same payment mode using which the payment was made.

    Please Note:

    For Debit Card and Credit Card transfers the time taken for refund depends majorly on the bank.

    Banks will send an SMS to customers for credit amount of more than INR. 5000 only. In case your refund is less than INR. 5000, please check your bank account or credit card statement for confirmation.

    For any other queries or issues, please feel free to drop us an email on support@womenplusindia.com.

    ×

    Most Popular