Return and Refund Policy - Women Plus

RETURN & EXCHANGES

At Women Plus, its our constant endeavour to provide you with the best customer service possible each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return and exchange the order for a full refund of the paid price. We only accept returns for products purchased directly from Women Plus website. Any return request for products purchased from our indirect online and offline distributors will be declined by us.

At Women Plus, we have 15 days return and exchange policy, it gives you an option to return or exchange items purchased from Womenplusindia.com for any reason within 15 days of receipt of the item.

Guidelines for a valid return and exchange:

  • All product tags intact and in their original packaging
  • Product must be unused
  • Products must be in an unwashed and in undamaged condition

We will send you a confirmation email as soon as we receive the shipment at our warehouse and it passes our quality check.

Returns and exchange are done free of cost if wrong products (incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer. After receiving the returned product, we will do a quality check of the product at our end. If the picked-up product does not pass the quality check, we will ship it back to you.

Note: One time reverse pick-up would be done against an order.

To return a product to Women Plus, please drop us an email on support@womenplusindia.com and we will process your request. Kindly share Order ID, Product name and Product SKU on the email to avoid confusion.

Our courier partner will pick up the product from your doorstep. You will receive an SMS on the day of pick up.

In case of failure of product pick-up, we make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. For more details, please call our customer care no.: 8880 920 930.

Exchanges:

At Women Plus we have 15 days exchange policy, if you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability.

Under Exchange Policy:

  • Only size exchanges are allowed.
  • Items can be exchanged for a similar size or a different size.
  • If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.

Note : We would not be providing return and exchange for Customised Size Orders.

 

REFUND POLICY

Once return request has been placed with Customer Service, it usually takes 2-4 business days to have the product picked from your place and another 7 days to initiate refund after successful product inspection by quality check department. Once the item is received in our warehouse, it undergoes a quality check which takes about 2 days. The receipt of the refund would depend on the mode of payment chosen by you.

The expected timelines are as below:

Payment Method

Refund Receipt Time

Prepaid orders

7 Business days after successful Quality Check

COD Orders*

7 Business days after successful Quality Check

 

*For COD orders, refund against return will be given as asked by the customer.

If the order is lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.

If you return an order delivered to you, order shipping charges/ COD handling charges will not be refunded.

CANCELLATION POLICY

If you need to cancel your order, please send us an email at support@womenplusindia.com within 6 hours of placing the order from Monday to Saturday between 10 AM- 7 PM (IST).

Please be advised that some of the orders are shipped almost immediately and it may not always be possible to cancel.

Any amount paid will be credited into the same payment mode using which the payment was made.

Please Note:

For Debit Card and Credit Card transfers the time taken for refund depends majorly on the bank.

Banks will send an SMS to customers for credit amount of more than INR. 5000 only. In case your refund is less than INR. 5000, please check your bank account or credit card statement for confirmation.

In case of refunds, we will only refund the product price. Delivery and handling charges incurred on it will not be refunded.

×

Most Popular